Understanding root cause analysis
The majority of businesses can answer most questions and complete reports using data from internal systems. But not all are using all the available data to drive improvements with sound business decisions. A lot of businesses today are failing or succeeding just from how good they are at reacting to customer demands. The feedback of clients and customers has a lot of value and when a business is not using root cause analysis tools to capture and use customer insight they are missing out. They are also losing out on an advantage they could gain over their competition. As a result, RCA has become one of the top strategies in business data and initiatives. RCA meaning RCA or Root Cause Analysis is a means of problem-solving where the root cause of a business problem is identified and solved, rather than just trying to resolve the symptoms of the problem. This way the problem and its symptoms are less likely to return. It is the best tool to achieve continuous improvement. After pra...